Language services and accessibility

Translation services

If you require an interpreter, please contact the Translating and Interpreting Service on 131 450 and ask for a connection to 9492 9700.

If you require assistance as a result of a hearing or speech impairment the National Relay Service can assist by telephone or online.


133 677 – relay 08 94929700

Speak and listen (SSR)

1300 555 727 – relay 08 94929700


Visit the online relay service.


To successfully meet the needs of the users this website has been designed to be as accessible to as many users as possible, including:

  • People with disability who may use assistive technologies.
  • Those with slower internet connections.
  • Those people that have an early version of a web browser.
  • Rural and regional users.
  • Those with hand held devises and mobile phones.

The accessibility features available on this site include:

  • Instructions for resizing text.
  • Skip links and logical tab order to navigate using assistive technologies.
  • Text-only page.
  • Printer-friendly page.

Please note that you can also request to acquire any documents available on our website by contacting us. Documents are available in the following formats:

  • Printed/hard-copy.
  • Documents to be made available in an alternative format such as plain text file.

This page covers four important guides to using this web site in an effort to improve accessibility:

  • Text resizing - how to resize the text size viewed on screen within the browser to enhance readability.
  • Using the site - how to use the website and its features.
  • Printer friendly - how to print web pages from this website.
  • Plug-in requirements - how to install optional plug-ins to access some features of the this website.

Text resizing

You can make the text larger or smaller on this site, or on any website you visit by changing the settings on your computer.

To check which Internet browser is installed on your machine:

  • Open your browser.
  • Select Help from the top menu of your browser.
  • Select About (followed by your browser name) from the drop down list.
  • The screen that comes up will display which browser and version you are using.

How to change the text size

Microsoft Internet Explorer: Select View in the menu and click on Zoom. Select zoom in, out or set a predefined percentage.

Firefox: Select View menu, click on Zoom and then select a size from the list.

Safari: Select View menu and click Make Text Bigger to increase the font size or Make Text Smaller to reduce the font size.


Throughout the website, every page is printer friendly. Simply use the Print function of your browser to print whichever page you like. The print function is usually located under the File menu of your browser window.

When a web page is printed, it will only print the title of the page, the location of the page as well as the content. Navigation menus are automatically removed for your convenience to improve readability on paper.

Plug-in requirements

Throughout this web site, you may encounter documents and files that require you to install additional software on your computer. Please note that in most cases you are not required to install anything as most computers are capable to read the documents and files on this web site.

The following is a list of software that you may need to read the documents and files on this web site:

Microsoft PowerPoint Presentations:

Microsoft Excel Documents:

Microsoft Word Documents:

Alternatively, you can also request to acquire any documents available on the website by contacting us.